Last updated 11.7.24

If you want by X date...Table 

Recommended order by date and time  

Specific Q&A from CS

Free Shipping:

Free shipping will go either FedEx Home Delivery (ground), USPS First Class or USPS Priority. USPS First Class will deliver within 7 days, USPS Priority will generally deliver within 3 days - often less, but delivery times are not guaranteed. UPS ground can take 3 - 7 business days in the contiguous 48 states. *Shipments under 5 pounds to Alaska and Hawaii ship for free, and can take as long as 10 to 15 days. (Free shipping offer excludes Puerto Rico, Guam, and Virgin Islands.)

 

Daily Order Processing Cut-Off Times:

Our daily order processing cut-off time is 11:30 AM Eastern Time / 8:30 AM Pacific Time Monday - Friday. We ship most products from Logan, Utah. Orders submitted prior to 8:30 AM Pacific Time are typically shipped the same day. Certain large items that are drop-shipped from other locations are excluded from this same-day order processing policy. If an item is exempt from this policy, it will be noted in the product details for that item. Please note that adverse weather and holidays can impact delivery times, as well.

 

Guaranteed Delivery Information:

We ship most products from Logan, Utah (excludes drop-shipped items; see shipping details on those product's pages). Please note that adverse weather and holidays can impact delivery times. Below are maps and tables of information relating to estimated delivery service times from FedEx and USPS. Please call us for assistance on time sensitive packages. 

 

Shipping by USPS Ground Mail (Estimated):

 

 Free ground shipping within the U.S. on orders over $35*. Shipping Questions? Call (866) 972-3353.

Exchanges (if applicable):

 

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping:

To return your product, you should mail your product to: 1990 S. 11th St., #44, Niles, MI 49120.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.